Store Policies

Refunds & Returns

We want you to love your Memory Care Connection products! That’s why we offer a 30-Day Happiness Guarantee. If you’re not satisfied with your purchase, contact us within 30 days of delivery so we can help make it right.

Personalized Orders: All personalized products include a proof for your approval before printing. Once you approve your proof and production begins, personalized orders cannot be returned or refunded due to changes in preference. However, if your product arrives damaged, defective, or different from your approved proof, we’ll gladly replace it or issue a refund.

Shipping Policy

All orders ship via USPS Priority Mail. Personalized orders ship after proof approval and production are complete.

If your package is lost or arrives damaged, please contact us so we can arrange a replacement or refund.

Terms & Conditions

Our products are designed to encourage meaningful engagement, connection, and comfort for individuals living with dementia and their caregivers.

Personal Photos: Photos submitted for personalized products are used only to create your order. We respect your privacy and will never sell or use your personal photos for marketing without your permission.

Product Safety: Some products contain small parts or components that require supervision. Our products should always be used with appropriate caregiver oversight and are not intended to diagnose, treat, or cure medical conditions.

By purchasing from Memory Care Connection, you agree to our store policies.

Accessibility

We believe everyone deserves access to meaningful engagement. We’re committed to making our website accessible and easy to navigate.

If you have difficulty using our website, viewing product information, or placing an order, please contact us. We’re always happy to help!

Email: info@memorycareconnection.com

Phone: 832-465-7845